Where experiences meet intelligent personalisation
Personalised journeys at scale
From booking assistance to itinerary planning — we help travel businesses and travel-tech startups build intelligent experiences that delight travellers while managing operational complexity.
The Landscape
The Travel Technology Landscape
Travellers expect personalised recommendations and instant assistance, but delivering this at scale is operationally complex. The opportunity is using AI to handle routine inquiries, personalise suggestions, and streamline operations — freeing your team to focus on exceptional service.
Challenges
- High volume of repetitive customer inquiries
- Generic recommendations that don't match individual preferences
- Manual itinerary planning and modifications
- Inconsistent service quality across channels
- Dynamic pricing complexity and inventory management
Opportunities
- Intelligent booking assistants that understand context
- Personalised destination and activity recommendations
- Automated itinerary generation and modification
- Multilingual customer support at scale
- Dynamic content personalisation
AI Applications
Where AI creates real competitive advantage
Booking Assistant & Support
Handle booking inquiries, modifications, and common questions through conversational AI. Understand context, access reservation systems, and escalate to humans when complexity requires it.
Faster response to traveller inquiries
Personalised Recommendations
Suggest destinations, accommodations, and activities based on traveller preferences, past behaviour, and contextual factors like season, budget, and travel companions.
More relevant suggestions that convert better
Itinerary Generation
Create day-by-day travel plans based on destination, interests, and constraints. Balance popular attractions with hidden gems, account for travel time, and adapt to changes on the fly.
Custom itineraries generated in seconds
Content Localisation
Translate and adapt travel content for different markets while preserving tone and cultural nuance. Handle property descriptions, marketing materials, and customer communications.
Reach new markets without proportional content costs
Review Analysis & Insights
Extract themes, sentiment, and actionable feedback from guest reviews across platforms. Identify operational issues, track competitor positioning, and surface improvement opportunities.
Turn unstructured feedback into operational insights
Travel Knowledge Assistant
Build internal conversational tools that help staff answer complex queries about destinations, visa requirements, policies, and booking procedures. Reduce training time and ensure consistent, accurate information across your team.
Staff find answers instantly from internal knowledge bases
Solution Spotlights
How we bring these solutions to life
Conversational Booking Experience
We build AI assistants that guide travellers through the booking process — understanding natural language queries, handling modifications, and providing real-time availability. The system integrates with your reservation platform and knows when to involve human agents.
What we deliver
- Natural language booking and inquiry handling
- Real-time inventory and availability checks
- Multi-turn conversation with context retention
- Seamless handoff to human agents
- Multilingual support
Outcome: Travellers get instant assistance while your team handles complex requests that benefit from human judgment.
Smart Itinerary Builder
An AI-powered planning tool that creates personalised travel itineraries based on preferences, constraints, and local knowledge. Travellers can adjust and refine through conversation or direct editing.
What we deliver
- Preference capture through conversation
- Day-by-day itinerary generation
- Real-time adaptation to changes
- Local insights and recommendations
- Export to common formats and calendars
Outcome: Trip planning becomes a collaborative conversation rather than hours of research.
Internal Knowledge & Training System
A conversational knowledge base for travel operations staff — answering questions about destinations, visa requirements, supplier policies, and booking procedures. Reduces training time and ensures consistent, accurate information across your team.
What we deliver
- RAG-powered Q&A from internal documentation
- Destination and policy knowledge base
- Supplier and partner information lookup
- Procedure and compliance guidance
- Continuous learning from new documentation
Outcome: New staff become productive faster, and experienced staff waste less time searching for information.
How We Help
Services for Travel & Hospitality
Real Impact
What AI delivers for travel & hospitality
Customer Experience
Faster, more personalised responses to traveller needs — from inquiry to booking to trip support.
Operational Efficiency
Handle routine inquiries automatically, freeing staff for complex requests and exceptional service.
Conversion & Revenue
Better recommendations and smoother booking experiences translate to higher conversion rates.
Common Questions
FAQ
They handle routine queries well and know their limits. For complex multi-destination trips or unusual requirements, the system captures context and routes to human agents with full history.
Yes — we build integration layers to GDS systems, property management platforms, and booking engines. AI capabilities plug into your existing infrastructure.
Recommendations improve with feedback. We build systems that learn from bookings, reviews, and explicit preferences — starting with reasonable defaults and getting smarter over time.
AI handles routine inquiries; sensitive situations route to humans. We configure escalation rules based on sentiment, topic, and keywords to ensure appropriate handling.
Ready to enhance your traveller experience?
Whether you're an established OTA, hotel group, or startup building the next travel platform — let's discuss how AI can power your product or operations.
Ready to start building?
Share your project details and we'll get back to you within 24 hours with a free consultation—no commitment required.
Registered Office
Boolean and Beyond
825/90, 13th Cross, 3rd Main
Mahalaxmi Layout, Bengaluru - 560086
Operational Office
590, Diwan Bahadur Rd
Near Savitha Hall, R.S. Puram
Coimbatore, Tamil Nadu 641002